Terms of Service & Agency Agreement

1. Service Status and Agency Model

ColosseumGo operates as an independent commercial booking agency. We are not the management of the Colosseum Archaeological Park, nor do we act on its official behalf.

By placing an order, the customer appoints and authorizes ColosseumGo to act as their commercial booking agent to purchase official, nominative admission tickets from the authorized box office in the customer’s and visitors’ names.

Visitors may always purchase tickets directly from the official ticket desks without an agency service fee, subject to availability.

2. Scope of Service & Digital Audio Guide

The service package provided by ColosseumGo consists of:

1) Agency booking services, including slot monitoring, reservation management, and purchasing nominative admission vouchers at the official box office;

2) Supply of our proprietary digital audio guide and visitor guide content.

The ColosseumGo service fee is itemized clearly before payment and covers the agency facilitation and digital guide content.

3. Nominative Tickets & Strict Non-Refundable Policy

Under official monument regulations, all tickets are strictly nominative. Customers must submit accurate visitor names matching their valid passport or government-issued photo ID.

Once a ticket has been secured from the official box office, the monument authorities do not offer refunds, date modifications, or cancellations. Consequently, confirmed bookings cannot be refunded or cancelled.

If an order cannot be fulfilled due to lack of box office inventory or technical failure, a 100% full refund is issued automatically.

4. Immediate Performance and Waiver of Right of Withdrawal

Under Articles 16(l) and 16(m) of EU Directive 2011/83/EU on Consumer Rights, the statutory 14-day right of withdrawal does not apply to:

• Services related to leisure activities providing for a specific date or period of performance (Article 16(l));

• The supply of digital services and digital content where performance begins immediately with the consumer’s prior express consent (Article 16(m)).

By submitting the order and ticking the consent box, the customer expressly consents to immediate contract performance and acknowledges the loss of the right of withdrawal upon completion.

5. Dispute Resolution & Chargeback Protection

The customer confirms having reviewed and accepted the total order price, service fee breakdown, and non-refundable terms prior to checkout.

In the event of any question or delay regarding tickets or guide delivery, the customer agrees to contact customer support first at support@colosseumgo.com.

Filing an unwarranted payment dispute or chargeback with a bank after the booking service has been performed and digital materials dispatched constitutes a breach of contract. ColosseumGo submits all customer agreement timestamps, verification logs, and delivery records to payment networks in defense of fulfilled orders.

6. Who We Are (Seller)

The services are provided by Igors Vascenkovs, a sole trader trading as ColosseumGo, London, United Kingdom.

Contact: support@colosseumgo.com. Questions about orders, refunds and personal data are handled at the same address.

Card payments are processed by Stripe. The charge will appear on your bank or card statement as COLOSSEUMGO.